Legal
Privacy Notice
How Big Trouble Labs handles personal information collected through this website, what we do with it, how long we keep it, and what you can ask us to do about it.
Effective 9 September 2026 · Version 1.0
Who We Are
Big Trouble Labs Ltd is the data controller for the information described in this notice. That means we decide what is collected and what happens to it.
| Company | Big Trouble Labs Ltd, registered in England and Wales, company number 16413052 |
|---|---|
| Registered office | 128 City Road, London EC1V 2NX |
| Contact | hello@bigtroublelabs.com · +44(0)333 054 0615 |
If you have a question about privacy or want to exercise any of the rights set out below, use the same address. It reaches a person, not a queue.
What This Notice Covers
This notice covers personal information collected through bigtroublelabs.com. It does not cover information you give us in the course of an engagement, which is governed by the contract and confidentiality terms agreed with your organisation, nor information held by other organisations whose sites we may link to.
What We Collect
Only two things.
- What you send us through the enquiry form. Your name, your email address, your organisation if you choose to give it, and whatever you write in the message. Nothing on the form is collected without you typing it, and only the organisation field is optional.
- Standard web server records. Our hosting provider keeps ordinary technical logs of requests to the site, which include IP addresses. These are generated automatically by the server and are used for security and to keep the site running, not to build a profile of you.
We do not use analytics, advertising trackers, embedded video, social media widgets or any other third-party script on this site.
Cookies
This website sets no cookies and uses no similar storage technology. There is nothing to consent to and no banner to dismiss, because there is nothing tracking you.
Why We Use It, And Our Lawful Basis
We use what you send through the form to read your enquiry, reply to it, and have whatever conversation follows. That is the only purpose.
Our lawful basis is legitimate interests. Our interest is in being able to respond to people who contact us about our services, which is also the reason you filled the form in. We have considered whether this is fair to you and concluded that it is, because you initiated the contact, the information is what you chose to give, we use it only to reply, and you can ask us to delete it at any time.
Server logs are also handled under legitimate interests, specifically keeping the site available and secure.
We do not send marketing. Contacting us does not add you to a mailing list. We do not sell, rent or share your information with anyone for their own purposes, and we make no automated decisions about you.
Who Else Is Involved
We use a small number of service providers to run the website and our email. They process information on our instructions and for no other purpose.
| Provider | What they do |
|---|---|
| Fasthosts | Hosts the website and generates the server logs described above |
| Resend | Delivers the enquiry form message to us as an email |
| Microsoft | Provides our email system, where your enquiry arrives and is stored |
We may also disclose information where the law requires it, or to obtain professional advice, but this is rare and we would not do it lightly.
Where Your Information Is Held
Your enquiry is stored in our Microsoft 365 mailbox. Microsoft holds our mail in the United Kingdom.
The website is hosted by Fasthosts, in United Kingdom data centres.
The one exception is delivery. The message you type into the form is passed to us by Resend, our email delivery provider, which is based in the United States, so that step involves a transfer outside the UK. It is covered by the safeguards data protection law requires for international transfers, such as approved contractual terms. Once delivered, your message sits in our United Kingdom mailbox and stays there.
How Long We Keep It
We keep enquiries for 180 days from the date you send them, and then delete them. If your enquiry becomes an engagement, the information moves into our client records and is kept under the terms agreed with your organisation instead.
Server logs are kept for the period our hosting provider retains them as part of ordinary site operation.
Your Rights
Under UK data protection law you have the following rights over information we hold about you. They are free to exercise and we will respond within one month.
- Access. Ask for a copy of what we hold about you.
- Correction. Ask us to fix anything inaccurate or incomplete.
- Erasure. Ask us to delete it. For an enquiry we have not acted on, we will simply do so.
- Restriction. Ask us to hold it but stop using it while something is being resolved.
- Objection. Object to our using it under legitimate interests, and we will stop unless we have compelling grounds not to.
- Portability. Ask for it in a portable format, where that right applies.
To use any of these, email hello@bigtroublelabs.com. We may ask you to confirm your identity first, so that we do not disclose your information to somebody else.
Complaints
If you are unhappy with how we have handled your information, please tell us first and we will try to put it right. You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk or on 0303 123 1113. Complaining to us first does not affect that right.
Changes To This Notice
If we change how we handle personal information, we will update this page and change the effective date at the top. Material changes will be described here rather than made quietly.